Delivery Info

The ordered products are delivered to the Customer under the following conditions :


Delivery Periods

Delivery periods may vary, depending upon the destination of the order.

After mentioning the shipping address, the Customer is offered two methods of delivery, which differ in value and time period. Ordered products are sent to the Customer in compliance with his/her selection, no later than 2 days after registering the order.

Let us remind  the Customers that  with the exception of public holidays, orders placed from Monday to Thursday are processed on the next day, and orders placed on Friday to Sunday evening are processed on the following Tuesday.


Delivery Terms

Worldwise՝ 7-10 working days (+ 1-2 days nearby territories and villages)

Yerevan:  1-2 working days

RA Marzes: 2-5  working days


Russian Federation:  7 – 15  working days

Republic of Belarus: 9 – 17  working days

Republic of Kazakhstan: 9 – 17  working days

USA: 17 – 25  working days


Delivery costs

Delivery costs vary according to the weight and delivery area  of the ordered product(s). These amounts are indicated when placing the order (see Article 5, Step 2 of these Terms and Conditions of Sale).

Tracking and receiving the order

The Customer is informed of the shipment of his/her order by an email containing a delivery tracking  number.

The Customer undertakes to receive the ordered products at the delivery address shown in the order placement.
The Customer must date and sign the delivery slip presented by the deliverer. This dated and signed slip is proof of shipment and delivery.

If the Customer is absent, he has a period of time (25 days) indicated by the shipper to collect his/her parcel.

Note: In the cases when the Customer  does not accept the product(s) or refuses to accept it/them upon the grounds not defined by law, legal acts or the present Terms and Conditions, the Vendor reserves the right   not to refund the amount received from the Customer, which  includes costs indicated in Article 4.2.


Method ”Local pickup”

If the Customer selects the delivery method ”Local pickup”, when registering the order, he/she must show the order confirmation receipt to receive the parcel. Upon receiving the parcel, the Customer signs  the order confirmation receipt.

Note: If another person is to collect the parcel, it is advised that the Customer should mention his/her name and surname, also the approximate date  of collecting the parcel, in the field ”Order Notes”.